Given this, it is critical to explain to users
that a score of 80.5% does not mean that the number is only 80.5% of the target;
instead, the indicator is the only means by which the user can determine how well
the value did. If the indicator does not turn green until 100% of the target is reached,
this means that the actual is at least 100% of the target, even if the score is below
100%. This can be quite confusing for end users and is one reason that scores are
not something that should be viewed as absolute numbers, but are a nice way to rank
items and look at their relative strengths or weaknesses.
C h a p t e r 5 : M o n i t o r i n g i n P e r f o r m a n c e P o i n t S e r v e r 105
KPIs with Multiple Targets
A single KPI can have multiple target values. As an example, a particular product
line might have its own target value to sell a certain dollar amount in the next year.
In addition, that same product line might have a target to be at least 20% of the
total revenue for the company. This means that a single Sales Amount KPI might be
filtered to that particular product group. One target would be the Sales Amount Target
for that product group and the other target would be the Percentage of Total Sales.
Such a configuration can be achieved because a KPI can have any number of
targets when it is being designed. Referring back to Figure 5-12, there is a button
labeled New Target in the Actual and Targets area. This allows for the addition of
new targets to this particular KPI, and of course each target can map to a different
data source, or contain hard-coded values.
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