Another excellent source of KPIs is to look at business decision makers and
find out what metrics factor into their bonuses. At almost all companies, upper
management has targets to hit in certain areas in order to ensure their bonuses.
Rest assured that those are the most important numbers to those managers and they
will be tracked carefully. Providing a way for upper management to monitor those
values quickly and easily will provide a tremendous win for the business intelligence
project because it provides upper management with an easy and effective way to
monitor their business.
Realize that there may be many KPIs and that the set of KPIs viewed may
be completely different based on the user. While there is normally a set of KPIs
developed for the organization as a whole, and these KPIs represent the entire
business, many more KPIs can be created that focus on more narrow aspects of the
business. A company-wide KPI might measure a goal to keep employee turnover
66 B u s i n e s s I n t e l l i g e n c e w i t h M i c r o s o f t O f f i c e P e r f o r m a n c e P o i n t S e r v e r 2 0 0 7
to less than 15 percent a year. A narrower KPI such as the percentage of defective
products produced might be of great interest to the vice president of manufacturing
and the rest of the manufacturing organization, but of little interest to the sales
organization. The ability to customize the scorecard for each person is one of the
strengths of scorecarding.
Pages:
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116